Refund policy

Return, Refund & Store Credit Policy

Last updated: October 25, 2026

At DesiVault, we want you to feel confident about every purchase. We do not accept standard returns or offer refunds for change-of-mind requests. However, if your order arrives damaged, defective, incorrect, or materially different from its description, we will work with you to find a fair solution, usually through store credit or a replacement where appropriate.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

1. Our Return Policy

We do not accept standard returns for reasons such as changing your mind, ordering the wrong product, selecting the wrong variant, or deciding that a product is no longer needed.

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us so we can assess the issue and provide an appropriate resolution.

Depending on the circumstances and applicable law, this may include store credit, a replacement, or a monetary refund where required.

2. Reporting a Problem

Please contact us within 5 days of delivery if your product arrives damaged, defective, incorrect, or materially different from its description.

To help us resolve your concern, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or a short video showing the problem.

  • Photographs of the packaging and shipping label, where relevant.

Email these details to desi.vault.07@gmail.com with the subject line “Order Issue – [ORDER NUMBER]”.

If you cannot report the issue within this timeframe, please contact us anyway. We will review the circumstances and applicable legal requirements.

3. Damaged, Defective, or Incorrect Products

We take product-related complaints seriously. If your item arrives damaged, defective, incorrect, or materially different from what you ordered, we will review your claim and explain the available resolution.

Depending on the circumstances, the resolution may include:

  • Store credit: Credit for the approved amount, subject to the terms communicated when it is issued.

  • Replacement: A replacement product, where available and appropriate.

  • Another applicable remedy: A monetary refund or other remedy where required by law or otherwise approved.

We may request reasonable evidence to assess your claim. Where possible, please wait for instructions from our support team before disposing of or attempting to repair the product.

We will not deny a legitimate claim solely because original packaging is unavailable where doing so would conflict with applicable law.

4. Store Credit

Store credit is our preferred resolution for eligible product issues where a monetary refund is not otherwise required.

Unless we communicate different terms when issuing your credit:

  • Credit will be issued for the approved amount.

  • Credit can be used toward eligible purchases on DesiVault.

  • Credit will be delivered through [STORE CREDIT METHOD, E.G., DISCOUNT CODE OR CUSTOMER ACCOUNT BALANCE].

  • Any applicable delivery charges, discounts, or other adjustments will be explained when your claim is reviewed.

  • Store credit is valid for 12 months from the date of issue, subject to applicable law and any different terms communicated when it is issued.

  • Store credit cannot be exchanged for cash except where required by applicable law.

We will explain how to use your credit and any applicable restrictions when it is issued.

5. Refund Process and Timing

We do not offer monetary refunds for ordinary change-of-mind requests or standard returns.

However, refunds may be available or required in certain circumstances, including where applicable law requires them or where we approve a refund for a valid order issue.

If a refund is approved:

  1. We will confirm the approved amount and refund method.

  2. We aim to initiate the refund within 2 business days of approval, or sooner if required by law.

  3. The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.

Our estimated refund processing time is 5–7 business days after approval, although the time it takes for funds to appear may vary by payment provider.

For prepaid orders, refunds will generally be processed through the original payment method where feasible and appropriate. For cash-on-delivery orders, we may request the information necessary to process a lawful refund through an available payment method.

We will never ask you to disclose your UPI PIN, card PIN, or OTP to receive a refund.

6. Exchanges and Replacements

We do not offer exchanges for standard change-of-mind requests, including requests to change a product's color, style, size, or model after delivery.

If you receive an incorrect, damaged, or defective product, contact us within 5 days of delivery. We will assess the issue and determine whether a replacement, store credit, refund, or another remedy is appropriate.

Replacements depend on product availability. If the same product is unavailable, we will explain the available options.

7. Non-Returnable Situations

Because we do not accept standard returns, the following generally do not qualify for store credit or a refund solely on their own:

  • Change of mind after placing an order.

  • Ordering the wrong product or variant.

  • No longer needing the product.

  • Personal preferences that differ from expectations when the product matches its description.

  • Minor variations in color or appearance caused by lighting or screen settings, provided the product is not materially misrepresented.

  • Damage caused by misuse, accidental damage, unauthorized modification, or failure to follow product instructions, where supported by the circumstances.

These exclusions do not apply where a product is defective, incorrectly supplied, materially misdescribed, or where a remedy is otherwise required by applicable law.

8. Return Shipping Costs

We generally do not arrange return shipping for change-of-mind requests because standard returns are not accepted.

If we ask you to send an item back because it is damaged, defective, incorrect, or otherwise eligible for a remedy, we will explain the return procedure and who will cover the shipping costs before you send it.

Where return shipping or collection costs must be covered by us under applicable law, we will arrange or reimburse those costs as required.

Please do not ship a product to us without receiving instructions from our support team.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].

Orders may not be cancellable once they have been processed or dispatched. If an order is successfully cancelled before dispatch, any applicable refund will be processed in accordance with the payment method and applicable law.

We may cancel an order where necessary, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel a paid order, we will communicate the next steps and process any required refund in accordance with applicable law.

10. How We Handle Claims

We aim to provide an initial response to your complaint within 2 business days of receiving your message and the information reasonably needed to review it.

Some cases may take longer to investigate, particularly if we need to coordinate with a supplier or shipping partner. If additional time is needed, we will keep you informed of the status and next steps.

Our goal is to resolve genuine product issues fairly, consistently, and with as little inconvenience to you as possible.

11. Contact Us

For questions about this policy or to report an issue with an order, contact:

Store name: DesiVault
Email: [EMAIL ADDRESS]
Business address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER, IF AVAILABLE]
Website: [WEBSITE URL]

Please include your order number in all order-related communications so we can assist you efficiently.

Thank you for shopping with DesiVault. We appreciate your trust and are committed to providing a reliable shopping experience.

This policy is subject to applicable consumer protection laws. Nothing in it excludes or restricts any mandatory rights or remedies available to customers.