Shipping policy

Shipping Policy

At DesiVault, we aim to deliver your orders safely and on time, wherever you are in India. Please read our shipping policy to understand how we process and deliver your orders.

1. Shipping Coverage

We currently offer shipping across India, including most major cities, towns, and serviceable PIN codes.

Delivery availability may vary depending on your location and our courier partners' service coverage.

2. Shipping Methods

We use available courier and logistics partners to deliver your orders. The shipping method will depend on your delivery location, product, and courier availability.

Standard shipping is available for all serviceable locations.

3. Order Processing Time

Orders are generally processed within 3-7 business days after successful payment confirmation.

Orders are not usually processed on Sundays or public holidays. During sales, festivals, or periods of high demand, processing may take longer.

Once your order has been dispatched, the delivery timeframe begins.

4. Delivery Timeframes

Our standard delivery time is 3–7 business days, depending on your location.

Metro cities and major cities: Delivery may be faster, depending on courier availability.
Other towns and cities: Delivery typically takes 3–7 business days.
Remote areas: Delivery may take additional time depending on accessibility and courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier disruptions, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges depend on the delivery distance, destination PIN code, package size, weight, and courier service.

The applicable shipping cost will be communicated or displayed at checkout before you complete your order.

Shipping Cost: [SHIPPING COST / CALCULATED AT CHECKOUT]

Any applicable additional charges will be communicated to the customer before the order is confirmed.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through [EMAIL / SMS / WHATSAPP] where available.

You can use the tracking information provided to check your shipment's status and estimated delivery date.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Issues and Delays

Although we aim to deliver every order within the estimated timeframe, unexpected delays can sometimes occur.

If your order has not arrived within the expected delivery window, please contact us at desi.vault.07@gmail.com with your order number.

If a package is delayed, lost, or marked as delivered but has not been received, we will coordinate with the relevant courier partner to help resolve the issue.

Please ensure that your shipping address, PIN code, and contact number are accurate when placing your order. DesiVault may not be responsible for delays caused by incorrect or incomplete delivery details provided by the customer.

8. Incorrect Address and Failed Delivery

If a delivery attempt fails because the address is incorrect, the customer is unavailable, or the courier cannot reach the recipient, the courier may attempt redelivery or return the package to the sender.

Additional shipping charges may apply for reshipping an order returned due to incorrect address details or repeated failed delivery attempts. Any applicable charges will be communicated to the customer before reshipping.

9. Damaged or Missing Packages

If your order arrives visibly damaged or appears to be missing items, please contact us at desi.vault.07@gmail.com as soon as possible, ideally within 5 days of delivery.

Please include your order number, a description of the issue, and clear photographs or videos where applicable. We will review the issue and work with you to determine the appropriate resolution in accordance with our store policies and applicable consumer protection laws.

10. International Shipping

At present, we ship only within India. International shipping is not currently available.

If we introduce international shipping in the future, this policy will be updated with the relevant destinations, delivery estimates, shipping charges, customs duties, and other applicable terms.